Returns & Refunds policy

Return Policy

Items must be returned within 30 days of receipt in their original, unused, and "as new" condition and packaging, including all parts, manuals, and accessories.

A return merchandise authorization (RMA) number is required for all returns. To obtain this number, contact Clean Marine Canada at 416-639-7222.

Orders returned in original condition are subject to a 15% restocking fee. Returns not in original condition and packaging will not be accepted. The customer is responsible for return shipping. Clean Marine Canada is not responsible for freight on returned merchandise. Once the product is confirmed to be in "like new" condition, a credit (less any applicable restocking fee) will be issued. Refused or undeliverable shipments will incur a 30% restocking fee, along with applicable shipping, transaction, and insurance fees.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

5064 10th line, Cookstown, ON, L0L 1L0

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail [email protected]